Three Service Levels — One Consistent Approach
Whether you're exploring where coordination could help or ready to bring structure across several processes, Zephlin has a scoped service to match where your operations team stands today.
← Back to HomeOur Coordination Methodology
Understand
We listen to how the process currently runs — who does what, where things slow down, and what exceptions look like.
Map
We represent the process as a lane diagram, showing roles, handoff points, and decision steps clearly.
Configure or Document
Depending on the service level, we set up coordination steps and review points, or provide written recommendations.
Hand Over
We train the relevant staff, review the setup with the client, and deliver all documentation before closing.
Workflow Review
A discovery service for teams wanting to find routine, repetitive steps that could be coordinated more smoothly with supportive tools. We map one of your existing processes and suggest where helper tools might fit, keeping people in the loop throughout.
This service is suited to operations leads who are exploring options rather than ready to commit to a full setup. It gives you something concrete to work from — a visual map and a plain-language summary — without requiring any infrastructure changes.
Process map covering one end-to-end workflow
Written summary with coordination suggestions
Tool recommendations where relevant (optional to act on)
Completed within one to two weeks
Process Steps
Initial conversation to understand the process scope (remote or on-site in KL)
Staff interview(s) to capture how the process actually runs
Lane diagram produced and reviewed with client
Written summary with coordination observations delivered
Process Steps
Scoping session — confirm the process and setup goals
Process mapping and gap analysis with relevant staff
Configure connecting steps and review point in agreed tools
Client review of setup before training
Staff training session and handover documentation
Process Orchestration Setup
For teams that have identified a process they want to improve, this service configures the connecting steps and a clear review point, then trains your staff on how to manage it. Aimed at operations managers with a specific workflow in mind.
This is not a theoretical exercise — by the end of the engagement, the process is set up, reviewed, and your team knows how to work with it. We typically complete this in two to four weeks depending on process complexity.
Full process setup including connecting steps
Review step configured with clear escalation path
Staff training session (on-site or remote)
Setup documentation for your internal reference
Operations Coordination Programme
A broader engagement for organisations that want to bring structured coordination across several processes at once. This programme includes setup across multiple workflows, a monitoring routine, escalation handling, and a maintenance handbook for internal use.
Designed for operations managers whose teams handle interconnected or dependent processes — where a breakdown in one area affects others. The programme builds coordination structures your team can own and sustain without ongoing external support.
Multi-process mapping and coordination setup
Monitoring routine established and documented
Escalation handling built into the structure
Maintenance handbook for independent management
Internal ownership transferred to your team
Final price confirmed before engagement starts, based on number of processes in scope.
Process Steps
Programme scoping — identify processes, assign ownership, agree timeline
Discovery sessions per process with relevant team members
Multi-process lane mapping and cross-process dependency review
Coordination setup including monitoring and escalation steps
Handbook production, team training, and programme handover
Which Service Is Right for Your Team?
| What's Included | Workflow Review RM 540 |
Orchestration Setup RM 1,740 |
Coordination Programme From RM 2,960 |
|---|---|---|---|
| Process lane map | |||
| Written summary / recommendations | |||
| Process setup and configuration | |||
| Review step with escalation path | |||
| Staff training session | |||
| Multi-process scope | |||
| Monitoring routine | |||
| Maintenance handbook |
Best for
Workflow Review
Teams exploring where coordination could help, without committing to changes yet.
Best for
Orchestration Setup
Teams with a specific process in mind that's causing friction and needs sorting out now.
Best for
Coordination Programme
Operations managers overseeing several linked processes that need coordinated oversight.
How We Conduct Our Work
Confidentiality as Standard
Every engagement is governed by a service agreement that covers the confidentiality of your process information. We don't reference client work in other engagements.
Defined Scope, Always in Writing
What's in and out of scope is agreed and documented before work starts. Changes to scope are discussed and confirmed in writing before being acted on.
Staff Involvement at Every Stage
We don't map processes without talking to the people who run them. Staff insight is part of the methodology, not an optional extra.
PDPA Compliance
Any personal data encountered during engagements is handled in accordance with Malaysia's Personal Data Protection Act 2010.
Realistic Timelines
We give timeline estimates based on actual capacity and scope, not optimistic projections. If something is going to take longer, we say so early.
Clean Handover Every Time
Engagements close with all deliverables signed off, documentation transferred, and a final walkthrough completed. No loose threads.
Not Sure Which Service Fits? Let's Talk It Through.
An initial conversation takes about 30 minutes and costs nothing. We'll ask about your current setup and let you know honestly which service would make the most sense — or whether now is even the right time.
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